Frequently Asked Questions

My rubbish, greenwaste or recycling has not been collected, what do I do?

Contact City of Greater Geelong Customer Service by phoning (03) 5227 0270.

I placed extra rubbish beside my bin however it did not get collected, why?

Council policy is that only items placed within the nominated wheelie bins will be collected due to the automated service.

The footpath in front of my property is raised or cracked, whom do I inform?

To advise Council of any concerns relating to footpaths please contact the Infrastructure Customer Service Staff on (03) 5227 0530 between 7.30am and 5.00pm Monday through Friday.

The street sign in my street has been vandalised, removed or hit by a car, whom do I inform?

I live on an unsealed gravel road which, is beginning to corrugate and get potholes, whom do I inform?

You may advise Council of any roads which require grading by phoning Infrastructure Customer Service Staff on (03) 5227 0530 between 7.30am and 5.00pm Monday through Friday. However, please note that during long, dry periods grading is kept to a minimum to avoid the loss of road materials.

The drainage pit in front of my property appears to be blocked; can it please be cleaned?

Blocked drains can be reported to Council by phoning Infrastructure Customer Service Staff on (03) 5227 0530 between 7.30am and 5.00pm Monday through Friday and the appropriate cleaning works will be arranged.

There is a concrete pit lid located on the naturestrip which, has been driven over and broken, what do I do?

Please advise Council by phoning Infrastructure Customer Service Staff on (03) 5227 0530 between 7.30am and 5.00pm Monday through Friday and arrangements will be made to replace the existing pit lid.

I have noticed recently that there is a pothole in the roadway, which requires repairs, whom do I contact?

Council staff conduct routine inspections however you may advise Council by phoning Infrastructure Customer Service Staff on (03) 5227 0530 between 7.30am and 5.00pm Monday through Friday and arrangements will be made to repair the pothole.

Recently I reported a fault to Council in an urban area however I was informed that it is controlled by Vic Roads and not Council, why?

In and around Geelong there is what is known as the 'declared main road network' whereby Vic Roads maintain the road surface.

Examples of this are:

• Anakie Road - Lovely Banks
• McKillop Street - Geelong
• Murradoc Road - Drysdale

Other roads such as the Princess Highway and Ballarat Road are classed as State Highways therefore Vic Roads also maintain them.

It is the weekend and I have discovered that there is a problem with a Council Asset, which requires immediate attention, what do I do?

Council operates a 24hr per day after hours emergency service which may be contacted by phoning (03) 5227 0270. You will be advised if the item you are reporting is going to be attended to immediately or if it can wait until the next working day.

Most items that can wait until the next working day are those that are classed as not posing a hazard or direct risk to the public. Where there is a possible risk to the public or property, a Duty Officer will contact you and the matter will be dealt with.