Under the Disability Discrimination Act 1992, all Australian Government agencies are required to ensure information and services are provided in a non - discriminatory and accessible manner.
Accessibility refers to the practice of ensuring that information is available to as many people as possible, in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0 AA standard. Meeting these guidelines improves accessibility and the overall user experience.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.0 AA standard. Meeting these guidelines will improve accessibility and the overall user experience.
If there is information you require that you cannot access please contact us.
Text to speech
This website includes a text‑to‑speech feature that reads page content aloud and can help people who are visually impaired or who prefer to listen rather than read.
Select Listen at the top of the page to open the player, which will read the main content and highlight the text as it goes. You can change or turn off the highlighting and adjust settings such as voice, speed and volume using the settings icon.
You can also download an MP3 audio version of the page to listen to later. If you cannot hear the audio, check your computer’s sound settings.
File formats
PDF (Portable Document Format) and RTF (Rich Text Format)
This website uses PDF files for large documents and other resources. If a document isn't just for printing, there will be an accessible alternative file provided. Any PDF viewer should open these files, but some fillable forms might need special software.
Printing pages
Every page on this site can be printed using your browser's print function. Use the printer icon at the end of each page to print a large text version of the page you are viewing.
Accessibility features
To help you use our website, the following features are either provided or supported:
Readability
We strive to make this website easy to read by using plain English and ensuring the design doesn't hinder usability or readability. We avoid using all caps, small caps, or italics. Our text is styled with a sans serif font and no kerning. Headings and paragraphs are either left-aligned or centered, never fully justified.
To change the text size, use your browser's resizing function. Most modern browsers let you increase the font size for better readability. Hold down the Ctrl key (Command key on a Mac) and press the + (plus) key to increase the size or the - (minus) key to decrease it. You can also hold the Ctrl or Command key and scroll the mouse wheel to adjust the font size.
These methods work on PDF pages too.
Images
We ensure that titles, text, and alternative (alt) text is given for images and pictures on this website to provide screen readers users access to the information or what it conveys.
CSS
This site uses cascading style sheets (CSS) to format page content. This lets users who need accessibility or keyboard-only navigation turn off the site's formatting and use their own. You can disable style sheets in your browser's settings or preferences.
Keyboard navigation for links and form elements
In most browsers, you can use the 'Tab' key to move between links without having to use the mouse. When you are on a link you wish to visit, pressing 'Enter' will take you to the linked page.
If you are in a form, you can also use the 'Tab' key to move between form elements (such as text boxes and radio buttons). Where there are options, for example in a drop-down menu, you can use the arrow keys to select your desired option. When you want to submit or cancel a form, tab through to the relevant button and press the 'Enter' key.
Access keys
Every page on this site has keyboard shortcuts. The special key is usually 'Alt' or 'Ctrl,' depending on your browser and operating system. Instructions are provided for the most popular browsers, but other browsers might work similarly.
- Special key + C = takes user to the main content area
- Special key + S = takes user to the search area (top right side of the page)
Refer to your preferred browsers user guide for instruction on how to use access keys.
Translating and interpreting Services
Interpreting and translating services are available for non-English speaking residents. This service is free for residents and ratepayers who do not speak English when accessing the City's services.
If you need an interpreter, call 131 450 or visit the Translating and Interpreting Service website for more information.
The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It's available 24 hours a day, 7 days a week Australia-wide.
All calls are confidential.
- TTY users phone 133 677 then ask for 1300 366 356
- Speak and Listen users phone 1300 555 727 then ask for 1300 366 356
- For SMS relay, use 0423 677 767
- For Internet Relay calls, visit the Make an Internet Relay call page and use this number: 1300 366 356
- For Captioned Relay calls, visit the Make a captioned relay call page and use this number: 1300 366 356.
Additional queries about accessibility
If you have any issues with the accessibility of this website or any other accessibility issues, please contact us.
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