Drysdale Customer Service Centre relocating to exciting new Boronggook Library

Drysdale’s Customer Service Centre is relocating from 18-20 Hancock Street to the innovative new $9.15 million Boronggook (Bo-rong-gook) Drysdale Library - only a short 100 metre walk across the road to 10 Wyndham Street.

The existing Customer Service Centre will be closed from Friday 24 March 2023, and the library from Saturday 25 March 2023, to Wednesday 12 April 2023 while the move to the new community facility takes place.

Services will resume from both the library and the customer service centre located at the Boronggook Drysdale Library on Thursday 13 April 2023.

Community will be able to access specialist in-person customer assistance from expert staff on site to help people with specific requests.

While the existing Drysdale Customer Service is closed as the move takes place, those requiring in-person customer assistance can still connect with the City’s Customer Service team by:

• calling 03 5272 5272, Monday to Friday from 8:00am to 5:00pm
• emailing [email protected]
• logging a request for service via our app
• registering to access services via myGeelong
• visiting Wurriki Nyal Customer Service Centre, located at 137-149 Mercer Street in Geelong.

Payments for council accounts can also be made online or at an Australia Post outlet.

Mayor Trent Sullivan

By transitioning our former Drysdale Customer Service Centre to the new Boronggook Drysdale Library we are ensuring the community continues to get the highest level of care and best in-person service.

We thank the Drysdale and surrounding Bellarine community for their understanding as we make the move to this incredible new space, and we look forward to providing the highest level of service when we open to the public.