In a rapidly changing environment this can be a balancing act.

Desired outcomes

• Our services are accessible and meet the diverse needs of our community
• We are acknowledged and recognised as a leading council and organisation
• We have a healthy, safe, inclusive and diverse culture
• We are a financially sustainable and resilient organisation

Four-year priorities

• Enable a customer-focused approach that delivers efficient and responsive service
• Communicate and engage effectively with our community to understand their needs and advocate on their behalf
• Foster excellence and equity in planning for our growing region
• Continue to strengthen our workforce capabilities and culture
• Create a more efficient and effective organisation
• Develop a digital core of brilliant basic technology that supports better ways of working
• Ensure that our employees are safe at work
• Focus on economic social and environmental sustainability

Indicators

City of Greater Geelong

• Complaints resolution
• Community satisfaction with:
  • Customer service
  • Informing the community
  • Engagement/consultation
  • Overall council direction
  • Overall performance
  • Advocacy on behalf of the community
• Lost Time Injury and Total Recordable Injury frequency rates
• Gender breakdown of City employees
• Number of Aboriginal and Torres Strait Islander people employed at the City
• Employee satisfaction and engagement
• Recurrent surplus/deficit
• Funds from sale of assets
• Cost recovery of services and revenue growth from new sources (fees and charges)
• Efficiency target
• Asset renewal gap.