Advice can be provided either verbally (by phone) or in writing. A fee applies for written planning advice. Written advice can be useful for record-keeping for business purposes, or where a building surveyor requires confirmation of whether a planning permit is required for proposed works. 

A property address must be provided with all enquiries, as planning requirements and controls are specific to each site. 

What information can we provide? 

You can request planning information, including: 

• A list of planning permits relating to a property. 

• Information about planning permit triggers and relevant planning controls. 

• Written confirmation of whether a planning permit is required for a proposed use or development. 

• General advice about how the planning scheme applies to a property. 

For more complex enquiries, written advice is recommended as it provides a formal record of the information provided. 

How do I request a written response? 

You can request written planning information by submitting an online application through our Planning General application portal or by completing the application form. 

When applying, select the relevant planning information request type and provide details about the property and the information you are seeking. 

Please allow up to 10 business days for a written response. 

What information should I provide with my enquiry? 

To help us provide accurate advice, please include: 

• The property address. 

• A clear description of your proposal or enquiry. 

• Any relevant plans, sketches, photographs or supporting documents. 

Planning advice is site specific, so a property address must be provided with all enquiries. 

What fees are involved? 

A fee applies for written planning information requests. 

The fee will depend on the type of information requested. See the fee schedule here.