The purpose of this directory is to provide easy access to information about services which can help you stay connected to others and remain living independently in your home.
Disclaimer
This list has been collated by the City for general information purposes only, and the City does not endorse any individual provider listed.
The information here is correct at the time of printing and is subject to change.
City of Greater Geelong accepts no liability for the information provided in this publication.
Published September 2023.
Acknowledgement to Country
We acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past, present and emerging. We acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.
General
| Service | Description | Phone/email |
|---|---|---|
| Emergency services | Life threatening emergencies (that is: Police, Fire, Ambulance) | 000 |
| Geelong Police Station (open 24 hours) | 110 Mercer Street, Geelong | 03 5225 3100 |
| [email protected] | ||
| Other police station locations | ||
| Nurse on Call | Nurse-On-Call puts you directly in touch with a registered nurse for caring professional health advice around the clock. | 1300 606 024 |
| Victoria Police | Non-urgent reports | 131 444 |
| Vic Emergency | Emergency warnings and incidents (available as an app) | |
| Victoria State Emergency Service | Call from anywhere in Victoria for flood, storm, landslide tsunami, and earthquake emergency. | 132 500 |
Aged care accommodation
Please note: The entry point for all aged care services is My Aged Care.
| Service | Description | Phone/email |
|---|---|---|
| Aged Care Guide | Helps you make decisions about home and community care, retirement living and residential aged care. | |
| Aged Care Quality and Safety Commission | Australian Government information about aged care services, quality standards, complaints, and performance. Subscribe to their newsletter or view webinars. | 1800 951 822 |
| Housing for the Aged Action Group (HAAG) | Housing for the Aged Action Group is the only Australian organisation specialised in the housing needs of older people. | 03 9654 7389 |
| My Aged Care | Access point for referral to respite care. |
Care finder providers
The care finder program provides face-to-face support which helps people to navigate, understand and access aged care and other relevant services and supports.
| Provider | Phone/email |
|---|---|
| CatholicCare Victoria | 1800 123 228 |
| [email protected] | |
| GenU | 1300 558 368 |
| [email protected] | |
| Housing for the Aged Action Group (HAAG) | 1300 765 178 |
| [email protected] | |
| Wingtringham | 03 9034 4824 |
| [email protected] |
Community centres and Neighbourhood Houses
Community services
Please note: The entry point for all aged care services is My Aged Care.
| Service | Description | Phone/email |
|---|---|---|
| Aged Care Guide | Helps you make decisions about home and community care, retirement living and residential aged care. | |
| Australian Multicultural Community Services (AMCS) | AMCS has 40 years of experience in supporting older Victorians to live safely at home for as long as possible. | 03 9689 9170 |
| Carer Gateway | Carer Gateway is an Australian Government program providing free services and support for carers. | 1800 422 737 |
| Catholic Care Victoria (Geelong) | Catholic Care Victoria offer support to people at every stage of life, to build strong, positive relationships and reach their full potential. | 03 5221 7055 |
| City of Greater Geelong - Community Directory | The community directory provides information about community organisations, groups, clubs, services, associations, and facilities based in the City of Greater Geelong and surrounding municipalities. | |
| Compassionate Hearts on the Bellarine | Providing support for people through life-limiting illnesses, death, grief, and loss. This may include companionship, carer respite, transport, assistance with pets, dog walking, reading and light errands. | 0499 775 275 |
| [email protected] | ||
| Council on the Ageing (COTA) | Level 4, 533 Little Lonsdale Street Melbourne VIC 3000 COTA is a membership-based advocacy organisation which lobbies for action at a national level on issues affecting seniors. | 03 9655 2100 |
| [email protected] | ||
| Cultura | Cultura is a community organisation supporting individuals and communities to reach their full potential. | 03 4210 0000 |
| Geelong Food Relief Centre (GFRC) | GFRC provides food assistance to clients who are experiencing food insecurity. | |
| Geelong Regional Libraries Corporation (GRLC) – ‘Be Connected’ Program | Free program to build digital literacy skills for people aged over 50 | Building digital skills enrolment form |
| Live Up | Commonwealth funded platform connecting you to programs in your area. | |
| My Aged Care | Commonwealth organisation to be contacted for people over 65 (over 50 for first nations persons) to have an assessment to be linked in with required services for independence and safety in the home. | 1800 200 422 |
| National Disability Insurance Scheme (NDIS) | 168-170 Little Malop Street Geelong 3220 Open Monday to Friday from 9:00am to 5:00pm | Geelong Office: 03 5273 1495 |
| National Contact Centre: 1800 800 110 | ||
| [email protected] | ||
| Older Persons Advocacy Network (OPAN) | OPAN, help you understand and exercise your rights, access aged care services and solve aged care problems. | 1800 700 600 |
| Salvos Community Support Services | 26-28 Bellerine Street Geelong 3220 Salvos Community Support Services includes emergency relief, food relief, financial counselling, case management and support. | 03 5223 9200 |
| SalvoConnect Barwon Southwest Region | 35 Myers Street
| 03 5223 5400 |
| Seniors Cards | A Seniors Card encourages older Victorians to keep active and engaged in the community through offers and incentives that make it affordable to get out and about. | 1300 797 210 |
| Volunteering Geelong | 192 Myers Street Geelong 3220 Volunteering Geelong is an independent not-for-profit organisation committed to enhancing the quality of life in the community, through the promotion and support of volunteering. | 03 5221 1377 |
Counselling Services
| Service | Description | Phone/email |
|---|---|---|
| Barwon Health – Triage | The phone triage team is a 24-hour phone-based service for intake and referral as well as phone support for people who may have a complex or serious mental illness and are in crisis. | 1300 094 187 |
| Gambler’s Help | Free confidential Gambler's Help services. | 1800 858 858 |
| Alcohol and other drugs - Direct Line | Confidential alcohol and drug counselling and referral in Victoria. | 1800 888 236 |
| Smoking – Quitline | Quitline provide a hotline to help quit smoking through talking to a counsellor. | 137 848 |
| Victims of Crime Helpline | An official Victorian Government service offering free information and support for people affected by crime. | 1800 819 817 |
| Text/SMS: 0427 767 891 | ||
| Lifeline Australia | Lifeline provides all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. | 131 114 |
| Older Persons Advocacy Network (OPAN) | OPAN offers free, independent, and confidential support and information to older people seeking or already using Australian Government funded aged care services, along with their families and carers. | 1800 700 600 |
| Senior Rights Victoria Helpline | Senior Rights Victoria provides information, support, advice & education to help prevent elder abuse. | 1300 368 821 |
Disability support
| Service | Description | Phone/email |
|---|---|---|
| Changing Tracks | Based in Geelong, Changing Tracks are passionate about enabling all people to access and enjoy their local community and to explore new horizons. | 0447 325 196 |
| [email protected] | ||
| Disability Support Guide | Online directory to find a suitable disability support provider in your area. | |
| Gateways Support Services | Gateways Support Services is a not-for-profit community organisation making a positive difference in the lives of children and adults with a disability or additional needs and their families. Gateways Individual Support Services help maintain social connections for people aged over 65 who are frail or have dementia. | 03 5221 2984 |
| Geelong Disability Services | Geelong Disability Services is a Geelong-based, family-run support service providing services to assist those with a disability or disadvantage in the Greater Geelong, Bellarine Peninsula and Surf coast communities. | 03 5250 1224 |
| [email protected] | ||
| GenU | GenU provide services for people with disabilities, the ageing and those experiencing difficulties. | 1300 558 368 |
Financial and housing assistance
| Service | Description | Phone/email |
|---|---|---|
| Department of Families, Fairness and Housing (HousingVic) | Crisis and emergency accommodation for people who are homeless or at risk of homelessness. | Free call, 24 hours: 1800 825 955 |
| Geelong Office: 1300 360 462 | ||
| [email protected] | ||
| Centrelink | Level 1, 12-14 Little Ryrie Street Geelong 3220 Contact direct for opening hours or call to book an appointment. | 132 850 |
Centrelink Older Australians Line - Monday to Friday from 8:00am to 5:00pm
| 132 300 | |
| Haven Home Safe | Geelong office: 15 Yarra Street Geelong 3220 Haven Home Safe provides support to people experiencing homelessness or who are in housing crisis, by connecting them with housing options and integrated supports. It is Australia’s only integrated affordable rental housing and homelessness services provider. The Geelong office has short term financial aid to help you meet your immediate needs in times of crisis (for example: food vouchers). | 1300 428 364 |
| Housing for the Aged Action Group (HAAG) | Housing for the Aged Action Group is the only Australian organisation specialised in the housing needs of older people. | 03 9654 7389 |
| [email protected] | ||
| National Debt Helpline | National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. | 1800 007 007 |
| The Salvation Army | 239-241 Malop Street Geelong | 03 5229 5425 |
| The Salvation Army Social Housing Service (SASHS) | 26-28 Bellerine Street Geelong The SASHS assist people who are homeless or those at risk of homelessness. | 03 5244 9500 |
| [email protected] | ||
| Wintringham | Wintringham assists people over 50, struggling to make ends meet, wanting a quality affordable home and help people when they need it. | 03 9034 4824 |
| [email protected] |
Health Services
| Service | Description | Phone/email |
|---|---|---|
| Advance Care Planning | Advance care planning involves planning for your future health care. | 1300 208 582 |
| Barwon Health – Advance Care Planning Program | 59 Sydney Parade Geelong 3220 A key aim of the program is to identify the individual’s values and preferences regarding their health care and medical treatment, particularly around end-of-life issues, and document these in an Advanced Care Directive. | 1300 715 673 |
| [email protected] | ||
| Barwon Health – Community Geriatric Clinic | McKellar Centre: 45-95 Ballarat Road North Geelong 3215 This is a new service available at the McKellar Centre. Requires a referral from a GP to a specialist Geriatrician. | 1300 715 673 |
| [email protected] | ||
| Barwon Health – Community Health | Barwon Health has five major community health centres that provide a range of services to the Barwon region. They are located in:
Services include:
| 1300 715 673 |
| Barwon Health – Community Health – Social Supports Program | Two sites:
Connect with others during meaningful social activities. | 03 4215 7049 (to speak with an Intake Worker) |
| [email protected] | ||
| Barwon Health - Dental clinics | Belmont Community Health Centre Corner Reynolds Road & Colac Road Belmont 3216 | 03 4215 6972 |
| Newcomb Community Health Centre 104-108 Bellarine Highway Newcomb 3219 | 03 4215 7620 | |
| Corio Community Health Centre 2 Gellibrand Street Corio 3214 | 03 4215 7240 | |
| Wathaurong Aboriginal Cooperative 62 Morgan Street Bell Park 3215 | 03 5278 3178 | |
| Barwon Health - Hospital Admissions Risk Program (HARP) | University Hospital, Geelong HARP is a team of experienced health workers who can work with you to determine your support needs. The team aims to improve your ability to self-manage your health conditions and circumstances. | New clients: 1300 715 673 |
| Current clients: 03 4215 7401 | ||
| Bellarine Community Health (BCH) | BCH offers a broad range of primary health and wellbeing services across the Bellarine.
| 1800 007 224 |
| Hearing Australia Belmont | 182 High Street Belmont 3216 Hearing Australia have more than 450 audiologists and offer services through tele-services, online, in-home and in-centre across 171 Hearing Centres Australia-wide. Their goal is to keep you connected to the people and life you love. | 03 5244 8300 |
| Dementia Australia | 1/318 Pakington Street Newtown 3220 Dementia Australia provides support so that you, or someone affected by dementia, can be empowered to have the best possible quality of life. | 1800 100 500 |
| Nurse-On-Call | Nurse-On-Call puts you directly in touch with a registered nurse for caring, professional health advice around the clock. | 1300 606 024 |
| Victorian Eyecare Service (VES) | Victorian Eyecare Service (VES) is subsidised eyecare to eligible Victorians, including health care cardholders and pensioners. The Australian College of Optometry (ACO) partners with optometry practices to deliver VES. Let the practice know that you want to access VES when booking your appointment. |
Legal services
| Service | Description | Phone/email |
|---|---|---|
| Barwon Community Legal Service | Provides free legal advice for the Geelong community. | 1300 430 599 |
| Barwon Elder Abuse Primary Prevention Network | The Barwon Elder Abuse Primary Prevention (BEAPP) Network supports a network of organisations across the legal, local government, health, aged care, and community safety sector to work together to raise awareness and increase capacity to address elder abuse in the region. | 1300 430 599 |
| Geelong Magistrates’ Court | Railway Terrace Geelong 3220 | 03 9087 6113 |
| [email protected] | ||
| Victoria Legal Aid | Level 2, 199 Moorabool Street Geelong 3220 Providing services assisting with people’s legal issues. | 1300 792 387 or |
| 03 5226 5666 | ||
| [email protected] |
Social Connection
| Service | Description | Phone/email |
|---|---|---|
| Bellarine Community Support Register | A free service to enhance safety, security, confidence, and sense of wellbeing to those living on the Bellarine Peninsula | 03 5255 3968 |
| [email protected] | ||
| Council on the Ageing - Social and wellbeing (COTA) | Information on physical activity and social groups for older people | |
| Multicultural Seniors Clubs | ||
| Croation Senior Citizens Association “Cardinal Stepinac” Geelong Inc | Croatian House, Separation Street, Geelong | |
| Geelong Italian Pensioners Club | Highton Senior Citizens Club Social activities for seniors | |
| Greek Club of the Bellarine Peninsula | Portarlington Senior Citizens Centre Meets each Saturday from 4:00pm to 8:00pm | |
| Greek Elderly Club of Geelong | Hellenic Orthodox Community Hall | |
| St Leonards and District Greek Seniors Club Inc. | St Leonards Hall or Community Centre | |
| Geelong Dutch Fifty Plus Club | Geelong West Town Hall | |
| Macedonian Senior Citizens’ Group | Macedo Orthodox Church Community Centre | |
| Polish Seniors Club of Geelong | Polish Community Association | |
| Portarlington Maltese Pensioners Association | Maltese Community Council of Victoria | |
| Men's Sheds | ||
| Barwon Valley Woodwrights | Moolap Primary School | |
| Clifton Springs Community Men's Shed | Clifton Springs Baptist Church | |
| Geelong Community Men's Shed | Arunga Avenue | |
| Geelong East Men's Shed | 125 Coppards Road | |
| Lara and District Men's Shed | 10 Scuti Court Lara | |
| Leopold Men's Shed | 515 Bellarine Highway | |
| Mount Duneed Men's Shed | Sovereign Drive, Mount Duneed Men’s sheds provide a safe and busy environment where men can find mateship and connection. Men come to work on community projects, a project of their choice or just come for a cuppa and a chat. | |
| Pelican Shores Estates Residents Workshop | Pelican Shores Estate | |
| St Leonards Men's Shed | Len Trewin Reserve | |
| Probus | ||
| Belmont Central Combined Probus Inc | Probus is fun, friendship and fellowship in retirement. | |
| Combined Probus Club of Belmont | ||
| Combined Probus Club of Waurn Ponds | ||
| Drysdale Ladies Probus Club | ||
| Geelong East Combined Probus | ||
| Grovedale East Ladies Probus Club | ||
| Grovedale Marshall Probus | ||
| Hamlyn Heights Combined Probus Club | ||
| Leopold Combined Probus | ||
| Leopold Gateway Probus Club | ||
| Newcomb Combined Probus | ||
| Portarlington Probus Bayview | ||
| Probus Club of Barwon Valley Belmont | ||
| Probus Club of Geelong Central Inc | ||
| Waurn Ponds Deakin Combined Probus Club | ||
| Seniors Citizens Clubs | ||
| Barwon Heads Senior Citizens Club | Senior citizens clubs provide a relaxed environment where people can enjoy the company of others and participate in a range of social activities | |
| Belmont Senior Citizens Club Inc. | ||
| Cobradah Senior Citizens Club | ||
| Drysdale and District Senior Citizens Club | ||
| East Geelong Senior Citizens Club | ||
| Grovedale Senior Citizens Club | ||
| Highton Senior Citizens Club | ||
| Kardinia Senior Citizens Club | ||
| Lara Senior Citizens Club | ||
| Yooringa (Norlane) Senior Citizens Club | ||
| Ocean Grove Senior Citizens Club | ||
| Portarlington Senior Citizens Club | ||
| Vines Road Senior Citizens Club | ||
| U3A | ||
| U3A Geelong (including U3A Corio Bay) | Cobbin Farm 231 Grove Road Grovedale Vic 3216 A community of people devoted to learning. | 03 5244 5114 |
| [email protected] | ||
| Other | ||
| Life Activities Club Geelong | Meeting venue: Belmont Park Pavilion 162 Barrabool Road Belmont 3216 For friendship and outings to prepare for and continue with life after retirement. | |
| Seniorpreneurs Geelong | NAB Village 43-45 Brougham Street Geelong $5 per meeting A face-to-face social network of seniors “too young to retire” with the common interest in generating additional income via profitable hobbies and maintaining our mental health | |
Violence and sexual assault support
| Service | Description | Phone/email |
|---|---|---|
| 1800 ELDERHelp | 1800 ELDERHelp is a free call phone number that automatically redirects callers seeking information and advice on elder abuse with the phone service in their state or territory. | 1800 353 374 |
| 1800RESPECT | This is a 24/7 national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. | 1800 737 732 |
| Safe Steps – Family Violence Support (24 hours) | Safe Steps is a Victorian 24/7 family violence response phone line. | 1800 015 188 |
| The Orange Door - Barwon | The Orange Door aims to be accessible, safe, and welcoming by providing a quick and simple access to support or adults, children and young people who are experiencing family violence. 83 Moorabool Street Geelong 3220 | 1800 312 820 |
| [email protected] | ||
| The Sexual Assault and Family Violence Centre | The Sexual Assault & Family Violence Centre are a community based, not-for-profit service offering a range of free and confidential trauma-informed sexual assault and family violence services located in Geelong. | 03 5222 4318 |
Documents
Page last updated:
We are glad that you find this page helpful!
Submitting feedback... Please wait.
An error occured! Please try again.
Feedback submitted successfully!
Thank you for your feedback. We value your input and will use it to improve our services.